Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

Heritage Apartments

 

Terms & Conditions

From 1st June 2015

RESERVATIONS

 

 

one week’s occupancy (or full payment if occupancy is less than a week) at the time of booking. Deposit payments can be accepted by cash, debit or credit card. The balance outstanding will be due for payment at time of arrival.

 

to the first month’s occupancy must be paid at the time of booking. The guest will be asked to pay the next month’s rental or balance payment on the due date one month after check in.

 

 

 

 

CANCELLATION

 

         2.1 A notice of cancellation must be received in writing by email or letter.

 

         2.2 If a notice of cancellation is received at any time up to 4 weeks before the

date of arrival the deposit will be refunded with a cancellation charge

of -15%.

 

2.3 When less than 4 weeks’ notice of cancellation is given before the date of

arrival no refund of the deposit will be made.

      GUEST ARRIVAL / CHECK IN

 

3.1 Guests and their booking agents are required to supply full details about

time of arrival when booking accommodation. It is our policy to operate a

Meet and Greet Service for all guests and this cannot be undertaken if full

arrival details are not supplied at the time of booking or at least one week

before the arrival date. We will not be responsible if guests are unable to gain

immediate access to their apartment if this information is not supplied.

 

3.2 Apartments are not available for occupation until 14.00pm on the day of

arrival / check in. Early arrival / check in may be arranged for an additional

charge but this cannot be guaranteed.

 

3.3 Arrivals after 24.00hrs are not permitted.

We reserve the right to add a late arrival surcharge for guests arriving after

18.00pm.A surcharge of £50 will be added to the accommodation charges.

 

3.4 All guests and apartment occupiers are required to provide current passport

or identity document details on arrival at reception. If any guest is unable to

provide this information, we reserve the right to deny entry to the apartment

that has been booked and the booking will be cancelled.

 

3.5 On arrival, guests are required to supply details of a valid credit card which is

held on our files during the stay as security against unpaid apartment or           occupancy charges. If any apartment or occupancy charges remain outstanding after departure, guests will be informed about these charges in writing by letter or email before they are processed. We will use the credit card details supplied by the guest at check in to settle these charges.

 

3.6 An Inventory of the Apartment and its Contents is kept inside each

apartment. Guests will find the inventory on the dining table. Guests are reminded that they have an obligation to check the inventory on arrival

and report any issues they may have to the Office Reception.

 

 

DURING THE OCCUPANCY OF YOUR APARTMENT

 

4.1 Guests will be provided with two sets of keys to their apartment. An

additional set can be provided on request.  It is the responsibility of all guests

and occupiers to ensure that they are in possession of these keys at all times

and that all keys are returned at the end of the guest stay.  An additional

charge will be made for lost keys of £50.  If we are required to provide access

due to lost or forgotten keys outside of office hours a further £50 will be

charged.

 

4.2 A safe deposit box is provided in every apartment. Guests are strongly

advised to use this for cash, jewellery and valuables. Heritage Apartments

cannot be held responsible for loss or damage to guest’s personal

effects, cash or valuables howsoever arising.

 

 

4.3 Guests and Occupiers are expected to keep their apartment, its furniture,

fittings and soft furnishings in the same condition as found on arrival/check in.

If on departure it is found that specialist cleaning or repairs to the apartment

are required, we reserve the right to apply specialist cleaning or repair

charges as found to be necessary. The minimum specialist cleaning or repair

charge is £100. Charges will be applied using the credit card details supplied

at the time of guest arrival/check in.

 

4.4 A telephone is provided in each apartment for guest use. Guests are

responsible for all telephone call charges incurred during their stay.  Local

calls are charged at a rate of £0.80p per minute plus VAT.  International calls

& calls to mobiles vary in price.

 

4.5 Smoking is not permitted in any Apartment or on Stairs, in Hallways,

Corridors or in any part of buildings. This policy complies with the UK Law

with regard to smoking inside buildings and it is strictly enforced. Guests

found smoking inside their apartment may have their stay terminated and be

required to leave.

 

GUEST DEPARTURE / CHECK OUT

 

5.1 Apartments must be vacated by 11.00am on day of departure. Guests are

asked to return all sets of keys to the reception office. If the reception

office is closed, keys may be left on the dining table in the apartment and the

front door to the apartment firmly closed on exit. Late departure / check out is

only available by prior arrangement and cannot be guaranteed.

 

5.2 The inventory of the apartment will be checked shortly after guest departure,

and any damages, breakages or items found to be missing from the

apartment inventory will be assessed and charged to the occupier using the

credit card details supplied the time of arrival/check in.

 

5.3 Guests are asked to visit reception before departure to settle their phone

bills. Early morning departures before 09.00am or departures outside of office

hours are kindly requested to visit reception the day before to settle their

account. Unpaid telephone bills will be charged to the credit card, details

as supplied at the guest arrival/check in.

 

 

    COMPLAINTS

 

In the unlikely event that you are dissatisfied with any aspect of your

accommodation, please notify reception as soon as possible and we will aim to

resolve the issue immediately.  If you are still dissatisfied with the service,

please write to The Company Secretary, 65 Harley Street, London, W1G 8AY.

 

These Terms & Conditions govern our contract with all guests and apartment occupiers. They are subject to English Law. We reserve the right to vary or alter them without prior notice.

 

 

Heritage Hertford Court Apartments

14-15 Hertford Street, London W1J 7RP, United Kingdom

Green Park - 7 mins (0.3 miles)

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Facilities

Apartment Facilities

  • Daily Maid Service (Monday-Friday)
  • Colour TV with Freeview

General Facilities

  • Lift (Elevator)
  • Concierge
  • WI FI Internet Access

Chargeable Facilities

  • In house laundry
  • Additional rollway bed

More Information

  • Good value accommodation in Mayfair
  • Spacious one  and two bedroom apartments

Situated in the heart of the traditionally notorious Shepherds Market, Hertford Court is possibly one of the best value apartment buildings in Mayfair, one of London’s most fashionable areas. Part of the Heritage Apartments portfolio, this traditional apartment block is situated in the City of Westminster, close to Hyde Park, Park Lane and Piccadilly.

The 1920’s building houses 12 tastefully furnished apartments and is situated on an attractive residential street. Nonetheless, Westminster provides an abundance of attractions, from Michelin starred restaurants, iconic department stores and world renowned theatres.

Heritage Hertford Court comprises of a selection of one and two bedroom apartments, plus a three bedroom penthouse sleeping 5 persons, with spacious roof garden. All accommodation is simply but warmly furnished, so you can kick back and relax in the separate living area or cook in the fully equipped kitchen.

Hertford Court has an office which is manned during the day Monday-Friday. This property has secure door entry control in operation, plus for added security, there is also CCTV protection. Wi Fi services and safety deposit boxes are in every apartment, plus air conditioning in the lounge areas of most apartments. The perfect location for relocation and leisure stays alike.

Location

Green Park - 7 mins (0.3 miles)

The Grey Coat Hospital - (1.43 miles)

Rates

  • Low-Season Rates
  • Mid-Season Rates
  • High-Season Rates

Low-Season Rates

Applicable Dates:

  • StartNovember 1
  • EndApril 30
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

Flat 2
1 Bathroom
No lift - mezzanine floor

2 £125 £830
1 Bedroom

Flat 1 (Ground Floor)
Large Apartment
1 Bathroom
Additional cost for 3rd person

3 £135 £870
2 Bedrooms

Flat 4
1 Bathroom

3 £235 £1,375
2 Bedrooms

Flats 3,5,6,7 &8
2 Bathrooms
Can sleep 5 persons (additional charge)

4 £250 £1,475
2 Bedrooms

Flats 9, 10,11 & 12
2 Bathroom
Air-conditioning in Lounge

4 £275 £1,625
3 Bedrooms

Penthouse
Two Double bedded bedrooms;
One Single Bedded bedroom
2.5 Bathrooms
Air conditioning in all rooms
Roof Garden

5 £425 £2,500

High-Season Rates

Applicable Dates:

  • StartMay 1
  • EndOctober 31
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

Flat 2
Mezzanine (no lift)
1 Bathroom

2 £155 £995
1 Bedroom

Flat 1 (Ground Floor)
1 Bathroom

2 £170 £1,125
2 Bedrooms

Flat 4
1 Bathroom

4 £255 £1,675
2 Bedrooms

Flats 3,5,6,
2 Bathrooms
Lower Floors

4 £280 £1,775
2 Bedrooms

Flats 7 & 8
2 Bathrooms

4 £280 £1,775
2 Bedrooms

Two Bathrooms
(Flats 9-10, 11-12)
air conditioning in lounge

4 £325 £1,995
3 Bedrooms

Penthouse with roof terrace
Double Bedroom; Twin Bedroom;
Single Bedroom; 2.5 bathrooms
air-conditioning

5 £550 £3,250

Exclusive of VAT

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