Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

TERMS AND CONDITIONS
1. Check-in & Check-out
Residents can check-in from 16:00 hours on the day of arrival. Check-out on day of departure is 11:00 hours. Extra charge applies for early check-in and late check-out. In the event of early arrival, to guarantee immediate access to the apartment upon arrival, please
pre-register the reservation from the night prior to arrival.

2. Reservation
The reservation is valid as soon as a written confirmation is received by both parties. The reservation should be guaranteed with a credit card, company email and be sent directly to Central Reservations UK.

Credit card details of the guest will be required when making the booking to guarantee the accommodation unless company agreement has been established with Frasers Hospitality prior to the arrival of the guest.

Group reservations (that is to say, reservations for more than 6 accommodations made by the same entity) are subject to the general conditions for group.
Frasers Hospitality reserves the right to cancel any non-guaranteed reservation without prior notice. 3 Tenancy Agreement and Deposit
This section is only applicable to reservations made at Fraser Suites Kensington and Fraser Residence Prince of Wales Terrace. The tenant
will be asked to sign a general tenancy agreement. If a third party is to settle the invoice with rent and VAT on behalf of the tenant, Frasers will require the full name, home/company address, telephone & fax number and email address from the latter in addition to the tenant’s contact details. Please note that the notice periods for both lease extension and early departure will be clearly stated in the tenancy agreement.

To confirm a reservation, Frasers Hospitality will also require one month’s deposit equals to 4 weeks’ rent exclusive of VAT. A full refund will be organized within 14 working days after departure date.

4. Government Value Added Tax
Rates are per apartment per night, as applicable and are subject to Government Value Added Tax (VAT), charged at the prevailing rate. VAT is subject to change without prior notice.

4. Security Deposit
A credit card pre-authorisation in the amount of GBP 150.00 will be required from the guest upon check-in. The security deposit will be disregarded in the event that a written confirmation is received by Frasers Hospitality prior to the guest’s arrival, in which the company clearly states that all incidentals will be covered by the company in addition to the rent and VAT.

5. Payment policy
Frasers requires full pre-payment of rent and VAT charges prior to check-in with a maximum of 4 weeks for stays of 28 nights onwards. Successive invoices will be issued every 4 weeks thereafter.If credit facility has been established between Frasers Hospitality and the client then a standard 30 days payment terms will apply to all invoices issued from the date of invoice. For reservations which are to be invoiced to the company, Frasers Hospitality must receive a written confirmation from the company via company email or fax on company letterhead indicating the correct accounting person’s contact details and if applicable, cost centre or purchase order details.

Invoices can be paid via bank transfer, credit card, cheque or in cash. Bank details for Frasers Hospitality will be re-confirmed on each invoice issued and will be specific to each property.

6. Cancellation policy
Fraser Suites Kensington
• If a confirmed reservation is cancelled at least 28 days prior to the arrival date, there will be no cancellation charge.
• If the reservation is cancelled between 14 and 28 days prior to arrival, 1 week’s rental will be charged.
• If the reservation is cancelled within 14 days of arrival, 3 weeks’ rent in high season (1 May – 30 September) and 2 weeks’ rent in low season (1 October – 30 April).
Fraser Residence City, Fraser Place Canary Wharf and Fraser Suites Queens Gate
There will be no cancellation charge if a reservation is cancelled at least 48 hours prior to arrival. The following cancellation policy will apply if not honoured:
• 1 night rent for stays of less than 7 nights
• 3 nights rent for stays between 7-27 nights
• 7 nights rent for stays of 28+ nights
• 14 nights rent for stays of 84+ nights

Group bookings and reservations of the penthouse are subject to a different cancellation policy based on the terms and conditions outlined in the reservation confirmation.

7. Extension of stays
Any extension of the stay is subject to availability of the required apartment. Alternatives will be offered whenever possible. A written request should be sent to Central Reservations stating the name of the guest, Frasers Property, new departure date and method of payment for the remaining nights.

Tenancy extension at Fraser Suites Kensington and Fraser Residence Prince of Wales Terrace will be clearly stated in the tenancy agreement.

8. Early departure
Please note that any price change due to early departure will be applied retroactively to the client’s account starting from the initial arrival date. In the event of an early departure, any reduction in the length of stay that complies with prior notices will not be subject to a cancellation fee.

9. No Shows
No Shows will be subject to the aforementioned cancellation period.

Fraser Suites Kensington

75 Stanhope Gardens, London SW7 5RN, United Kingdom

Gloucester Road - 3 mins (0.1 miles)

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Facilities

Apartment Facilities

  • In room safe
  • Iron and Board
  • Trouser Press
  • Dishwasher
  • Direct Dial Telephone with voicemail
  • DVD player
  • Hi Fi with CD Player
  • Satellite Television
  • Wireless Broadband Internet Access
  • Hairdryer

General Facilities

  • 24 Hour Reception and Concierge
  • Lobby and waiting area
  • Lift to Upper Floors
  • Daily housekeeping services
  • Weekly Towel and Linen change
  • Gymnasium and Sauna
  • Access to 2.5 acre private garden
  • Welcome Pack
  • Welcome to for young Children

Chargeable Facilities

  • Additional Linen and towel Change
  • Laundry and Dry Cleaning Service
  • Conference Room with business services
  • Secure underground Car Parking
  • Supermarket Shopping and delivery
  • Mobile Phone hire
  • Newspapers
  • Baby Sitting Service
  • Taxi Service

More Information

  • Access to tranquil 2.5 acre private garden
  • Cafes and restaurants on your doorstep

Fraser Suites Kensington is a unique property with the main entrance in Stanhope Gardens. Not only is it housed in a stunning Victorian building, it has a tranquil 2.5 acre private garden perfectly manicured for guests to relax and enjoy the sunshine. This property is just off the Cromwell Road which runs from Hammersmith through to Knightsbridge past the Natural History and Victoria and Albert museums. Strategically positioned between Gloucester Road and South Kensington where residents will find numerous supermarkets, cafes, restaurants, and bakeries all scattered around the neighbourhood. Gloucester Road underground station is just around the corner with tubes running through the West End and the City of London, choose between the Piccadilly, Circle and District lines.

Fraser Suites Kensington has a portfolio of stunning studio, one, two and three bedroom apartments, some with a small patio overlooking the magnificent garden square. For the ultra-stylish, Fraser Suites Kensington have introduced their Mercedes Benz Living, fabulous two bedroom apartments in exquisite design and taste.

Whether business or leisure, the comfort, convenience and style of the residences is second to none. The apartments are all self-contained with a fully fitted and equipped kitchen; modern bathrooms, large lounge and with air-conditioning throughout this property and an on-site gym, this is really a comfortable choice - perfect for top executives on secondment with their family.

When staying at Fraser Suites Kensington residents will be in safe hands with 24 hour reception / concierge desk to ensure that all stays are as easy as possible.
With stays starting from 28 nights and with cosy, comfortable living areas, superbly equipped kitchens and complimentary high speed internet access, settle in and create the perfect home in London.

Location

Gloucester Road - 3 mins (0.1 miles)

Bupa Cromwell Hospital - (0.71 miles)

Rates

  • Low-Season Rates
  • High-Season Rates

Low-Season Rates

Apartment Size Description Persons (Max) Per Night Per Week Per Month
Studio

Deluxe

2 On Request £1,396 On Request
1 Bedroom

Deluxe

2 On Request £1,540 On Request
1 Bedroom

Executive

2 On Request £1,679 On Request
2 Bedrooms

Deluxe

4 On Request £2,024 On Request
2 Bedrooms

Executive
2 Bathrooms

4 On Request £2,472 On Request
2 Bedrooms

Premier
2 Bathrooms

4 On Request £2,711 On Request
3 Bedrooms

Deluxe

6 On Request £3,708 On Request
3 Bedrooms

Executive
3 Bathrooms

6 On Request £5,850 On Request

High-Season Rates

Applicable Dates:

  • StartMay 1
  • EndSeptember 30
Apartment Size Description Persons (Max) Per Night Per Week Per Month
Studio

Deluxe

2 On Request £1,473 On Request
1 Bedroom

Deluxe

2 On Request £1,607 On Request
1 Bedroom

Executive

2 On Request £1,751 On Request
2 Bedrooms

Deluxe

4 On Request £2,178 On Request
2 Bedrooms

Executive

4 On Request £2,632 On Request
2 Bedrooms

Premier

4 On Request £2,951 On Request
3 Bedrooms

Deluxe

6 On Request £3,883 On Request
3 Bedrooms

Executive

6 On Request £6,571 On Request

VAT at 20% for first 28 nights and 4% thereafter

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