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1.1. About these Terms and Conditions
1.1.1. We want your stay with us to be enjoyable and hassle-free; after all this is your home, pretend we’re not even here. We’re not a big fan of rules here at Go Native but in order to make sure everyone gets the same great experience, gets along well with their neighbours and looks after our property, we needed to put a few in place. We think we’re pretty fair and we trust our Guests to work with the Terms and Conditions throughout their stay.
1.2. Using your information
1.2.1. The personal details you provide to Go Native are for the purpose of processing your booking for accommodation. From time to time, we may share your details with third parties; if you would prefer we didn’t do this, please let us know.
1.2.2. We work within the guidelines and requirements of the Data Protection Act.
1.2.3. We take care to ensure that we keep accurate records of our guests. In the unlikely event that you find any incorrect information about you on any of the documentation we send, please contact a member of the Go Native team as soon as possible, so we can correct our records. If we don’t hear from you within 48 hours of any document being sent to you, we’ll assume we got it right.
Full pre-payment is required prior to arrival date. Secure credit card payment link and/or pro-forma invoice will be sent at time of booking. Full payment and related remittance advice will need to be received within 3 working days from booking date in order to reconfirm the reservation
other than GB Pounds Sterling is an estimate based on a conversion of the price in GB Pounds Sterling to the other currency. The exact price you pay will then depend on the exchange rate applied by your bank or card issuer and is not the responsibility of Go Native.
reside in the apartment for the entire occupancy period. If you’re new to Go Native we may ask you to provide proof of ownership of any valid payment card you use to make payment to us. If you’re not able to provide proof of ownership to us, we reserve the right to refuse the booking.
Cancellation terms apply independently to any booking made with us via our own website, reservations centre or any partner sales channel. The specific cancellation terms are advised to you during the booking process and confirmed to you in the Booking Confirmation. These terms may, for specific types of booking, prohibit cancellation altogether. Where no specific cancellation policy is advised to you during the booking process the Standard Cancellation policy stated below shall apply.
Cancellation Terms below. Your opportunity to cancel your booking without penalty is determined by the length of your stay. In order to cancel a booking without penalty you must write or e-mail us at the address above, within the timeframes listed below:
|Length of Booking||You must write to us and provide notice of your cancellation|
|1 – 6 nights||No less than 72 hours before midday on the day your booking commences.|
|7 – 27 nights||No less than 7 days before midday on the day your booking commences.|
|28 nights or greater||No less than 14 days prior to midday on the day your booking commences.|
|Length of Booking||Penalty if inadequate notice is provided|
|1 – 6 nights||A fee equivalent to the full accommodation fee for your occupancy period, plus the administration fee|
|7 – 27 nights||A fee equivalent to the accommodation fee for an occupation period of 7 nights at the occupation rate you have been charged, plus the administration fee.|
|28 nights or greater||A fee equivalent to the accommodation fee for an occupation period of 14 nights at the occupation rate you have been charged.|
|Occupancy Period||You must write to us and provide notice of your cancellation…|
|1 – 6 nights||n/a|
|7 – 14 nights||No less than 7 days prior to new departure date|
|15 nights or greater||No less than 14 days prior to new departure date.|
This is the bit where we talk about what we expect of any Go Native guest and what you can expect from us.
10.8.1. This licence permits you or any occupant named by you to us at the time of booking to stay at a specific type of apartment within a building operated by Go Native and permits you and those occupants access to that apartment through common areas of the building for the occupancy period that you have booked and for any extension we agree. This permission is conditional on prompt payment of a fee and subject to appropriate behaviour on your part.
10.8.2. We hope we will not need to, but we can withdraw that permission at very limited notice if we need to. This licence does not grant you or any other party a right to stay in a specific apartment or create any form of legal interest in the apartment, building, or other property. Nothing in this document or any other agreements creates a tenancy in respect of any property.
10.8.3. All the obligations under this licence are those of you and of any occupant or other person you allow to
enter the building or apartment, whether or not you have notified us of that person’s attendance. You take full responsibility for the behaviour of any person that you, or an occupant that you have approved, allows to enter the building or apartment.
10.9.1. You agree to pay the fees specified in the booking agreement you have entered into for the occupation of the apartment and use of the building services and the fees for any additional services promptly in advance. Where a monthly payment schedule has been agreed, you agree to ensure adequate funds are available on the card you have provided for the Recurring Card Payment.
10.9.2. Your fees are inclusive of all charges in respect of the following utilities: Gas, Electricity, Water, TV Licence, Council Tax and Insurance for any items supplied by us. Please note that our insurance does not cover your possessions or those of any occupant.
10.9.3. You and the other members of your party are responsible for payment of any charges made for use of any other facilities not listed above such as, but not limited to, Cleaning, Ironing, Dry Cleaning, Full Housekeeping, Upgraded Broadband, Gym Membership, Parking Facilities, Storage Facilities, Satellite TV, Kitchen Packs and any other fees levied by Go Native for the use of amenities.
10.10.1. You agree to use the apartment and building for residential purposes only and in particular you agree not to:
10.10.2. You agree to use the apartment and the building in a reasonable and responsible manner at all times.
10.10.3. You agree not to display any items in the windows, or hang items out of the windows, such as signs, laundry, flags, posters etc.
10.10.4. You agree to store bicycles in the storage areas provided and not to bring bicycles into the building or apartment at any time. If a bicycle is found to be stored within the apartment, we reserve the right to remove it and place it into the storage area.
10.10.5. You agree to adhere to the Fire Safety Notices provided in every apartment, not to tamper with any fire safety equipment provided, never to cover heat or smoke detectors and not to cause false activation of the fire alarm systems.
10.10.6. Any damage caused to fire safety equipment is a criminal offence and Go Native will report any occurrence to the authorities and press charges. We will also seek damages for the cost to repair any equipment.
10.10.7. Go Native will levy a charge to you in the event that you cause repeat or persistent false activation of the fire alarm system.
10.11. Condition upon your Arrival
10.11.1. Go Native have agreed to provide the apartment and its fixtures and fittings to you clean and in good repair and condition. For bookings of greater than 28 days an inventory and condition report is carried out at the beginning and end of every booking. We advise that you check this upon arrival and inform us if you identify any issues with cleanliness or lack of repair. If you do not report any issues within 48 hours of Check-In then you agree that the apartment is provided in that condition.
10.12. Fixtures & Fittings
10.12.1. You agree to operate any appliance, fixtures and fittings provided by us in accordance with the provided instructions. If upon your arrival we have not provided you with instructions you must ask for these prior to operating the appliance. Failure to operate the appliances as per the instructions may result in damage to the appliance, which we will hold you responsible for. You agree to look after them and return them back to us, at the end of the booking, in good condition.
10.12.2. Guests are not permitted to fix anything to the walls of the apartment. If you wish to fix anything to the walls of the apartment, please speak to the Guest Services team who will provide a member of our maintenance team to help you.
10.13. Reporting Repairs
10.13.1. You agree to promptly report any items within the apartment or building that require repair, to us. You also agree to take action as soon as you become aware of a problem to minimise its effects and prevent it becoming worse. In the event that an unreported issue worsens and causes damage, you agree to compensate us for any losses we may suffer.
10.13.2. You are not permitted to make any repairs or instruct another party to make any repairs to the apartment. If you make a repair or instruct another party to make a repair on your behalf Then you will be liable for any defects in materials or workmanship which reduces the apartment below the standard it was in at the start of the booking. You will also be liable for any costs or expenses we incur in checking the quality and suitability of any repair you have made. If we are made aware at any time that repairs or alterations have been made to the apartment we will terminate this agreement with immediate effect.
10.13.3. If once you have vacated the apartment, we identify a required repair that you have not reported to us, we will assume this to be damage due to negligence or carelessness and charge you accordingly.
10.14.1. You will keep the apartment properly ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke or grease.
10.15.1. You will dispose of all rubbish and waste promptly using the facilities provided. You will not dispose of waste or rubbish in any system not designed for this. In particular you will take care to avoid blocking of or damage to drains or sanitary appliances by seeking to dispose of inappropriate items or abrasive, corrosive or hazardous substances. Appropriate refuse disposal areas are provided in all properties, the Welcome Guide in your apartment will detail the location of these.
10.16.1. You will use the cooking facilities provided with reasonable care and according to the manufacturer’s instructions so as not to cause damage to the apartment, building or any fixtures and fitting and so as not to cause fire or smoke alarms to be activated.
10.16.2. Deep fat fryers are strictly prohibited
10.16.3. All cooking must be carried out with proper ventilation using the provided equipment so as not to cause odours to remain in the apartment. Where odours from cooking remain after your departure, we may charge you for professional services to help remove them.
10.17.1. You will keep the apartment clean and tidy and will bear primary responsibility for its condition on your departure, even if you have asked us to supply you with a separate cleaning service.
10.17.2. If there has been a breach of the licence agreement by keeping animals within the apartment or smoking then specialist cleaning will be required and any costs incurred will be levied against your account.
10.18. Condition upon your departure
10.18.1. At the end of your booking or upon your departure date if you choose to leave earlier, you agree to removing all occupants or other persons, all possessions and rubbish from the apartment and building and leaving the apartment and its fixtures and fittings in the same good clean condition it was provided to you at Check-In. We recognise that over time the condition of some areas may deteriorate due to wear and tear; we will be fair about this.
10.18.2. If upon your departure, we identify any Go Native property is missing we will seek damages from you to cover the cost of replacing such items. We will also inform the Police and press charges.
10.18.3. If you or any other occupant leave any property behind which is bulky or not easily portable then you shall be liable for an on-going licence fee until such time as we can remove the property and you shall also be liable for any costs we might incur in removing or storing this property.
10.18.4. If you leave any other item behind that Go Native deem as high value, such as jewellery or electronic goods, we shall attempt to make contact with you to arrange collection. You shall be liable for any storage costs we might incur in storing it for you and you agree that if any item is not claimed within 7 days of your departure or you are not contactable during this time then it shall be deemed abandoned and we can sell or dispose of it at our sole discretion with us retaining any proceeds of any sale to offset our storage and administrative costs. Please contact Guest Services on 020 7313 2383 for enquiries relating to any item which has been lost or you may have left behind.
10.18.5. Food items or perishable goods will be disposed of immediately upon Go Native becoming aware, Go Native will not store or save any such items for guests under any circumstances.
10.18.6. We will notify you within 1 week of your departure of any damage and additional cleaning required and
the charges for repairs, replacement and work required. We will reference the inventory and condition report that was undertaken prior to your arrival. Where possible, photographic evidence will also be supplied. If an apartment is vacated in such a condition that repairs and cleaning will make the apartment uninhabitable for more than 48 hours, an extra charge equivalent to 48 hours occupation will be made.
10.19.1. You agree to compensate us for any cleaning or decoration of the apartment or building required, any losses we might suffer, or any fees or charges we have to pay, including compensation to other persons staying in the same building, caused by failure to fulfil any of your obligations in this agreement.
10.20. Noise & Nuisance
10.20.1. You agree not to cause excessive noise in the apartment above and beyond that which might reasonably be expected due to its anticipated use as a residential premises. You agree to use the apartment in a manner which does not cause a nuisance to other persons residing in other apartments in the same building or in nearby buildings and not to obstruct, harass, cause a nuisance to, or inconvenience any
person residing, working for or on behalf of Go Native, or carrying out their lawful business in the building or immediate area.
10.20.2. We operate a zero tolerance policy to any amplified noise after 11pm. We will terminate this agreement with immediate effect if any occupant or invited visitor is found to be causing excessive noise.
10.20.3. We operate a strict policy against parties or gatherings in our buildings and apartments. Any substantial complaint or a party will result in any visitors involved in the party being asked to leave and will lead to termination of this licence with immediate effect.
10.21. Visitors & Overnight Guests
10.21.1. Go Native operates a strict security policy to ensure the health, safety and welfare of all our occupants and
staff. During all times the safety and behaviour of any visitor or overnight guest remains the responsibility of the occupant. For the avoidance of doubt any breach of the terms of this licence by a visitor will be the responsibility of the occupant who allowed the visitor into the building or apartment and the occupant will be treated as being in breach of this licence. We reserve the right to ask non-resident guests to leave at any time.
10.21.2. Overnight guests are allowed, but the total number of guests in the apartment at any time cannot exceed the maximum number of guests allowed to stay in the apartment. The maximum occupancy of an apartment is communicated at the time of booking. This is to ensure we adhere to fire regulations and Health & Safety legislation.
10.22.1. You agree not to change the number or identity of occupants without first notifying us.
10.23.1. You will take care to ensure the security of the apartment and building by;
10.24.1. You agree not to display any form of sign or logo that is visible from the exterior of the apartment or building and not to use the apartment or building, its address or location in any form of advertising or promotional material.
10.25.1. Throughout your stay, we or a contractor permitted by us may need to enter your apartment. We will aim to provide you with at least 48 hours notice of our intention to access your apartment and where possible to access your apartment during normal working hours, however this may not always be possible.
10.26.1. Our staff are here to help. We will not tolerate any harassment, abuse, or violence toward any member of our staff, our third party apartment providers and their staff, or any of our suppliers or contractors.. Anyone found to be threatening or harassing a member of our staff will have their licence terminated and we will report the matter to the Police.
10.27. Provision of Apartment
10.27.1. We and any third party apartment provider agree to provide you with accommodation of at least the standard and size you have booked or, if this is not available, such accommodation of a higher quality and larger size as we shall decide in our sole discretion, at the location you have specified or another location with similar amenities within 3 miles of your booked location. We do not agree to provide you with
a specific apartment within the location. If we have to downsize your apartment we will reimburse you any difference in the fees.
10.28. Provision of cooking and washing facilities
10.28.1. We agree to provide you with functioning cooking and washing facilities within your apartment.
10.29. Cleanliness and Condition
10.29.1. We will ensure that your apartment is cleaned to a high standard and that the apartment and all fixtures and fittings are in good repair before allocating it to you.
10.29.2. We will conduct regular visits to the apartments to check the condition of the apartment, no less than every quarter. We will provide written or verbal notice of our intention to visit your apartment 48 hours prior to the visit taking place.
10.30.1. We will keep in good repair and proper working order:
10.30.2. We are not liable for any repair until it has been notified to us. We are entitled to a reasonable time to make any repair that is required having regard to its seriousness., your circumstances, the time of day, any public holidays, and the availability of necessary parts. Where we cannot make a repair in a reasonable time we are entitled to require you to move to an alternative accommodation.
10.30.3. We will not be obliged to repair or replace anything that has been damaged or destroyed due to your negligence, carelessness, or misuse or that of any occupant or guest or visitor you or an occupant have invited into the building or apartment. If we do repair or replace any such items we will charge you the full cost.
11.1.1. We may terminate this licence at any time where you are in breach of any part of this licence or any other agreement made with Go Native or a supplier of services provided in relation to your occupation of the apartment. You may terminate this licence only in accordance with the terms of the early departure and cancellation provisions in the Accommodation Agreement with us.
11.2. Collateral Agreements
11.2.1. This licence is granted subject to the booking, cancellation, and extension provisions contained in the Accommodation Agreement you have entered into with us.
11.3.1. Any notices required under this agreement will be sufficiently served if emailed by us to you at the email address provided on booking or by you to us if sent to Go Native, United House, 9 Pembridge Road, London, W11 3JY or firstname.lastname@example.org.
11.4. Definitions and Interpretations
11.4.1. This licence shall be subject to the definitions and interpretations contained within this document.
11.5. Feedback and Complaints
11.5.1. We aim to deliver the best possible service, in the unlikely event we fall short of your expectations we want to hear from you. You can contact us via the Guest Services teams in your building, by calling Guest Services on 020 7313 2383 or in writing to Go Native, United House, 9 Pembridge Road, London, W11 3JY. We aim to acknowledge any complaint within five working days.
To make sure these Terms and Conditions are crystal clear, here’s a list of the wording we use and what we mean:
|“Go Native Apartments”,
“we”, “us” or “our”
|means Go Native Limited, a company registered in England and Wales with the registered number 30479011 whose registered address is United House, 9
Pembridge Road, London, W11 3JY (including , where appropriate, our employees, third party apartment providers, suppliers and agents, and insurers) and any properties that Go Native may own or operate on behalf of someone else.
|“You”||means the party making a booking for an apartment with Go Native.|
|“Additional Services”||means services provided by Go Native or third party companies approved by Go Native which are ancillary to the provision of residential accommodation.|
|“Administration Charge”||means the charge of £25 + VAT which will be made by Go Native for our time in the processing of cancellations or amendments to a booking.|
|“Apartment”||means a self-contained unit of accommodation within in a specific building which you have booked and the Occupant is permitted by Go Native to occupy in accordance with an agreement to which these terms and conditions relate. At no time does Go Native offer a Booking for a specific apartment and the actual apartment provided will not be finally allocated until Check-In. Go Native may ask you to move from one Apartment to another at any time.|
|“Apartment type”||means the size and quality of accommodation unit in a specified building which you have booked and the Occupant is permitted by Go Native to occupy in accordance with an agreement to which these terms and conditions relate.|
|“Alternative Accommodation”||means an alternative Apartment that we offer you in the event that we are unable to allocate you the size or quality of Apartment you have booked with us at Check-In or where we require you to move from your Apartment. Wherever possible this will be of similar or better size and quality in the same Building or another Building within 3 miles.|
|“Building”||means the structure which the Apartment forms part of along with any Common Areas and approaches, parking area, or grounds dedicated to the use of the Building;|
|“Booking”||means the arrangement made by you with Go Native to occupy a specified Apartment Type in a specified Building for an Occupancy Period from a Commencement Date.|
|“Check-In”||means the point in time on or after the Commencement Date at which you or a designated Occupant first arrives at the Building in order to take up occupation of an Apartment. At the time of Check-In you enter into a licence agreement with Go Native for the use of the accommodation.|
|“Check-Out”||means the point in time at which you and any persons allowed into the Apartment or Building by you or your Occupants vacate the Apartment. This includes vacation at the end of the period of the licence we have granted to you, the termination of the licence by us, or on the basis of an agreed early termination. On check-out your liability for Occupation Fees will not necessarily end.|
|“Confirmation”||means that Go Native has acknowledged and accepted your booking on a provisional basis. It does not mean that Go Native guarantees to provide you with accommodation in your chosen Apartment Type and this is subject to availability at the time of Check-In.|
|“Commencement Date”||means the date upon which the Occupant is entitled to occupy the Apartment.|
|“Common Parts”||means the entrance lobby, stairs, corridors, lounge, laundry, lifts, bicycle store and any other common areas within the Building provided for the benefit of all occupants of the Building;|
|“Contents”||means some or all of the furnishings and effects to be found in the Apartment as listed in the inventory to be provided to the Occupant on moving in to the Apartment.|
|“Departure Date”||means the date upon which you have agreed that your Occupants will vacate the Apartment and the Building having removed all their rubbish and possessions from the Apartment and leaving it in good, clean condition. See comment on Check-Out|
|“Security Deposit”||means monies held by Go Native as security for any failure by you or by any Occupant to adhere to the terms of the booking agreement or licence agreement.|
“Interest” means simple interest calculated on a daily basis at the Law Society Interest Rate on any overdue payment. This interest will be calculated from the date that the payment falls due until the date that cleared funds are credited to a bank account operated by
|“Fixtures and Fittings”||means the furnishings and other appliances provided by Go Native in the Apartment.|
|“Fee Period”||means the period of one month beginning on the Commencement Date and on the same day of each month thereafter or any shorter period that remains between the start of a fee period and the Departure Date.|
|“Occupancy Period”||means the period running from the Commencement Date to the Departure Date during which the Occupant is permitted to occupy the Apartment.|
|“Occupant”||means the person or persons who have been named to Go Native as occupying an Apartment.|
|“Occupation Rate”||means the rate you are charged for each night of occupation of the Apartment booked. This rate is calculated based on the location of the Building you have selected, the Apartment Type sought, the number of Occupants notified to us, and the length of the Occupancy Period booked for.|
|“accommodation Fee”||means the sums payable in respect of the occupation of the apartment.|
|“Recurring Card Payment”||means the authorisation by you for Go Native to deduct occupation, service and security deposit fees from a valid payment card.|
|“Service Fee”||means the sums payable in respect of additional services whether ordered by you at booking or by the Occupants during their occupation.|
|“Service Media”||means central heating and hot water systems, electrical services for power and lighting, drainage and water services and any data or phone services provided.|
|“Similar size and quality”||means an Apartment which we place in the same pricing band as the Apartment you have booked with us.|
|“Staff”||Means any employee, agent, or contractor engaged by Go Native in relation to its operations.|
|“Valid Payment Card”||means a credit or debit card held in the name of one of the Occupants, or a company which employs one of them, provided by American Express, Visa, MasterCard, Visa Delta and Maestro/Solo which has been registered with Go Native and validated by them.|
|“Website”||means the internet booking service operated by Go Native for the purpose of selling and managing bookings of its Apartments.|
3 America Square, London EC3N 2LR, United Kingdom
Tower Gateway DLR - 2 mins (0.1 miles)
The stylish Native City America Square serviced apartments opened its doors in the summer of 2015. It is located within some of the greatest sights London has to offer, including Tower Bridge and the Tower of London. America Square was originally built in the 1760s and dedicated to the American Colonies. Part of the square sits on a substantial portion of the Roman City of London wall and the area was bombed during the war.
Although now the home to numerous office blocks and cafes, the historical atmosphere of the square resonates still. From here guests can saunter over the road to Minories where there are a diverse range of local eateries to sample. The America Square Conference Centre and the London School of Business and Finance are but a stone’s throw away. Not only that, there are exceptional transport links close by. Tower Hill, Aldgate and Fenchurch Street stations providing quick access to the rest of the City and surrounding areas, visitors can enjoy the whole of London too.
The apartment portfolio at Native City America Square is second to none, all the spacious one and two bedroom apartments are beautifully and contemporarily designed. Comfortable and luxurious, clients benefit from underfloor heating in the bathrooms, climate control and great views of the city, including the Gherkin.
Whilst staying at America Square a weekly housekeeping service is provided. To complete the Native experience and live like a ‘native’ the apartments are all completely self-contained with a fully functioning kitchen so after a day at work kick back, have a glass of wine and relax at home. There is no concierge or reception on-site, therefore clients checking-into an apartment are supplied with private codes for self-check-in. There is also a secure entry phone system installed.
Tower Gateway DLR - 2 mins (0.1 miles)
Barts Health NHS Trust - (0.38 miles)
|Apartment Size||Description||Persons (Max)||Per Week|
Exclusive of VAT