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APARTMENT TERMS & CONDITIONS
These conditions govern all bookings made with Urban Stay (“Urban Stay” “us “we”) registered in
England under number 8964797 whose registered office is at 2 Crawford Gardens, Palmers Green,
London, N13 5TD. You (“you“ “the booker“ and all members of your party collectively called “the guests“) accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our website you agree to comply with the Site Terms.
1.1 Your Booking
1.2 Special Requests
We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfillment of a particular request.
1.3 Group Bookings
We consider a group to be three apartments or more being booked in the same city for similar dates. Special conditions may apply and these will be advised at the time of booking. Cancellation charges may differ to those in clause Cl.4.5 and will be advised at the time of booking.
Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or cancel any booking made. Any late payments will result in interest being charged at 4% above Bank of England base rate for the period concerned.
Payment should be made in Pounds Sterling or Euro by:
A transaction fee of 4% on the total payable will apply to Diners Club and American Express Card
(Amex) and 3.5% to Visa Credit Card and MasterCard payments. There is no transaction fee on
Visa Debit Card or Maestro/ Solo payments. Credit card details must match the security checks.
We may pass your debit/credit card details to a third party to process any payments. Credit card fees are not refundable in any circumstances.
2.2 Security Deposit
A Security Deposit to cover “additional charges “ ( see cl.12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be taken and you will be advised whether this is payable at the time of booking or on arrival at the apartment.
2.3 Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking and/or upon arrival at the apartments to cover “additional charges “(see cl.12.).
These charges will be deducted from any Security Deposit held or from a debit/credit card supplied and any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest direct for these charges.
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. VAT is charged at the rate in force at the time of booking.
4.1 Changes, Extensions and Cancellations
All requests for changes, extensions and cancellations must be made in writing directly to us.
(Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.)
If you wish to change any detail of your confirmed booking we will do our best to make the change. Changes to the arrival date to later than the original date confirmed will be treated as a cancellation under Clause 4.4 and 4.5 below.All changes of date are subject to availability. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee.
If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or an invoice for the extended period will be sent to your billing address and payment must be made by return.
4.5 Notice Period
Cancellation charges relate to the date prior to arrival when we are notified of the cancellation and will determine the cancellation charges incurred according to the scale below.
These notice periods also apply to early departure, postponed arrival or reduction in the number of minimum nights stay. For group bookings the cancellation is 7 working days’ notice per apartment booked. If three apartments are booked, our notification period is therefore 21 working days, etc.
LENGTH OF STAY NOTICE PERIOD
All bookings incur a penalty of one night for each business day that we are not informed adequately. Adequate cancellation is considered 7 working days’ notice in writing.
5.1 Changes by Us
We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund.
Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any license or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses.
Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided. Given 29 the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or
security of these linked websites. Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary.
We are responsible for our own operated apartments, subject to these conditions.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded.
Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us.
9.1 Your Accommodation
All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended).
We cannot guarantee an exact apartment number prior to arrival. The maximum guests in an apartment is determined by the number of beds in the apartment. If the maximum number is 30 exceeded then we may refuse access to the accommodation and/or reserve the right to charge for additional apartments.
9.2 Arriving and Departing
Apartments are available from 2pm on the day of arrival to 11am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure.
9.3 Access to Your Apartment
Key collection details will be provided to you (via your booker where applicable) prior to arrival.
Our apartments do not have reception, therefore it is mandatory to tell us the date and time of your arrival so that we may arrange a personal meet & greet service in order to hand over your keys. It is essential that you have this information with you on arrival and, where notified, contact us in advance to confirm the arrival procedure.
The procedure for departure will be confirmed on arrival.
10.1 Facilities and Services
The following information applies to Urban Stay operated apartments.
preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
11.1 Guest Responsibility
Guests are expected to comply with any regulations for use of the apartment. These are available on arrival usually in the Guest Welcome Guide, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund.
12.1 Additional Charges
As a guide additional charges include, but is not limited to the following:
As a guide additional charges include, but are not limited to the following:
VAT and local taxes are payable on all additional charges and where the level of the additional charges is not specified in these conditions, we will charge you the actual cost together with any administration costs. Prices for additional charges may change at any time. For payment of additional charges see cl.2.3 above.
13.1 Health and Safety
We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment.
14.1 Quality and Feedback
We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. We also welcome feedback from our guests and ask them to complete a guest satisfaction survey on departure. We value this feedback which provides us with useful information on how we can improve our services further.
In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify Urban Stay’s management team soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email at firstname.lastname@example.org.
We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
URBAN STAY – Last update: 16th September 2014
10-13 Lovat Lane, City of London, London EC3R 8DN, United Kingdom
Monument - 3 mins (0.2 miles)
Located in an authentic pedestrianised cobbled street in the shadow of the Monument, Lovat Lane by Urban Stay provides the ideal London accommodation for leisure guests. Good transport links in the vicinity, Monument station is a 2 minutes’ walk, and just across London Bridge is London Bridge station which handles both underground and Overground train lines. The historic Leadenhall Market dating back to the 14th century in its current Victorian form is in the locality, popular for its range of shops, restaurants, cafes and bars.
Renovated in May 2014 the contemporary apartments at Lovat Lane by Urban Stay offers a welcoming haven to tired guests after a long day sightseeing. These beautifully appointed two and three bedroom apartments all have full kitchens. The penthouse three bedroom apartment with spiral staircase to the roof has a terrace looking out over the chimney tops of London and with views of The Monument. All the accommodation comes equipped with washer dryer and dishwasher ensuring a practical and comfortable stay at the apartments.
Staying at Lovat Lane by Urban Stay provides a real insight into London living. Entrance is by self-check-in and for peace of mind there is a 24 hour emergency phone number. This attractive property is equipped with lift access to the apartments.
Monument - 3 mins (0.2 miles)
Guy's Hospital - (0.76 miles)
Exclusive of VAT