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Terms and Conditions Aeria Apartments
Check-in is available from 4:00 PM. Early check-in is subject to availability and may incur additional charges. Check-out is at 11:00 AM, with late check-out also subject to availability and potential additional charges. Please contact our Reservations Team or Guest Experience Team to request early check-in or late check-out.
Property rules
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Party Policy: Aeria Apartments has a strict no party, no gathering policy. A minimum automatic charge of GBP 2000.00 will be applied for violations. Aeria Apartments also reserves the right to prosecute offenders under the Antisocial Behaviour Act 2003.
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Smoking Policy: Smoking is not permitted in any Aeria Apartments property. Aeria Apartments will impose an additional fee of £300 for any violations, which may include extra cleaning costs.
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Damage Policy: Within 48 hours of check-in, the Guest must report to the Supplier’s Representative: • Any damage to the accommodation or items on the inventory. • Any missing items from the inventory, if applicable. The Supplier reserves the right to charge the Guest for any unreported damage to the property or missing items from the inventory after this time frame.
Cancellation policy
The cancelation notice periods for Aeria Apartments are as detailed below:
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For bookings up to 6 nights: 72 business hours’ notice prior to the date of arrival
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For bookings of 7 to 28 nights: 7 working days’ notice prior to the date of arrival
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For bookings of 29 to 89 nights: 14 working days’ notice prior to the date of arrival
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For bookings of 90 nights or more: 28 working days’ notice prior to the date of arrival
Good to know
You will receive check-in instructions, timings, and contact details 48 hours prior to your arrival. The property operates on a self-check-in basis, and there is no Concierge on site. Your apartment will be thoroughly cleaned before your move-in. For stays longer than 8 nights, weekly cleaning will be provided, and a small complimentary welcome pack will be offered upon arrival.
Our Guest Experience Team is available 24/7 for emergencies at +44 (0) 20 3404 4040. You can also reach us via WhatsApp (text only) at +44 (0) 7734 997 000.
Please note, we do not offer luggage handling or storage services, and you will be responsible for managing your own belongings.
11-14 Buckingham Gate, London SW1E 6QW, UK
Victoria and St James's Park - 7 mins (0.3 miles)
A Prime Address for Business, Leisure, and Medical Stays in the Heart of London
Discover sophisticated luxury and unparalleled convenience at Buckingham Palace Residences by Aeria Apartments, located in one of London’s most prestigious areas. Just moments from Buckingham Palace, St. James’s Park, and the royal landmarks of Westminster, this exclusive collection of serviced apartments offers an elegant and tranquil retreat for discerning travellers.
Whether you are visiting London for business, leisure, or medical purposes, these residences provide the perfect balance of comfort, privacy, and world-class amenities.
The location offers easy access to luxury shopping at Harrods and Harvey Nichols, a selection of fine dining options, and proximity to major embassies and private members’ clubs. The residences are designed to cater to long-term stays as well as short visits, providing a discreet and secure environment for those seeking the highest level of comfort.
Each apartment is thoughtfully designed to combine classic British sophistication with modern comfort, featuring spacious layouts ideal for individuals, families, or groups. Whether unwinding after a day of sightseeing or hosting guests in an intimate setting, the residences offer ample living space, premium furnishings, and a welcoming ambiance.
Exclusive Services & Amenities
• Reception available from 08:00 AM to 08:00 PM, with a personalized meet & greet service for out-of-hours arrivals
• Fully equipped kitchen with fridge, cooker, microwave/grill combo, espresso machine, tea & coffee facilities, dishwasher, and washing machine
• Spacious living areas, elegantly furnished for relaxation and social gatherings
• Luxury bathroom facilities, including a bath with shower, heated towel rail, and premium toiletries
• Entertainment & Connectivity: High-speed internet access, television, and workspace
• Enhanced security with an in-room safe and 24/7 support
Situated in the heart of Westminster, the residences are just a short walk from:
✔ Buckingham Palace – Experience the grandeur of the British monarchy
✔ St. James’s Park – A peaceful green oasis perfect for morning walks or relaxation
✔ Westminster Abbey & Big Ben – Discover the rich history of London
✔ Knightsbridge & Mayfair – Home to Harrods, luxury boutiques, and designer stores
✔ Renowned medical facilities – Ideal for those visiting for treatment or recovery
✔ Fine dining, including halal restaurants catering to Middle Eastern guests
With excellent transport links, including Victoria Station and St. James’s Park Underground Station, getting around London is effortless.
For travellers seeking prestige, comfort, and privacy, Buckingham Palace Residences offers a distinguished experience, ensuring a seamless and memorable stay in one of London’s most desirable neighbourhood.
Victoria and St James's Park - 7 mins (0.3 miles)
Talk to Us Live - (0.28 miles)
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