Terms and conditions

TERMS AND CONDITIONS
1. Check-in & Check-out
Residents can check-in from 16:00 hours on the day of arrival. Check-out on day of departure is 11:00 hours. Extra charge applies for early check-in and late check-out. In the event of early arrival, to guarantee immediate access to the apartment upon arrival, please
pre-register the reservation from the night prior to arrival.

2. Reservation
The reservation is valid as soon as a written confirmation is received by both parties. The reservation should be guaranteed with a credit card, company email and be sent directly to Central Reservations UK.

Credit card details of the guest will be required when making the booking to guarantee the accommodation unless company agreement has been established with Frasers Hospitality prior to the arrival of the guest.

Group reservations (that is to say, reservations for more than 6 accommodations made by the same entity) are subject to the general conditions for group.
Frasers Hospitality reserves the right to cancel any non-guaranteed reservation without prior notice. 3 Tenancy Agreement and Deposit
This section is only applicable to reservations made at Fraser Suites Kensington and Fraser Residence Prince of Wales Terrace. The tenant
will be asked to sign a general tenancy agreement. If a third party is to settle the invoice with rent and VAT on behalf of the tenant, Frasers will require the full name, home/company address, telephone & fax number and email address from the latter in addition to the tenant’s contact details. Please note that the notice periods for both lease extension and early departure will be clearly stated in the tenancy agreement.

To confirm a reservation, Frasers Hospitality will also require one month’s deposit equals to 4 weeks’ rent exclusive of VAT. A full refund will be organized within 14 working days after departure date.

4. Government Value Added Tax
Rates are per apartment per night, as applicable and are subject to Government Value Added Tax (VAT), charged at the prevailing rate. VAT is subject to change without prior notice.

4. Security Deposit
A credit card pre-authorisation in the amount of GBP 150.00 will be required from the guest upon check-in. The security deposit will be disregarded in the event that a written confirmation is received by Frasers Hospitality prior to the guest’s arrival, in which the company clearly states that all incidentals will be covered by the company in addition to the rent and VAT.

5. Payment policy
Frasers requires full pre-payment of rent and VAT charges prior to check-in with a maximum of 4 weeks for stays of 28 nights onwards. Successive invoices will be issued every 4 weeks thereafter.If credit facility has been established between Frasers Hospitality and the client then a standard 30 days payment terms will apply to all invoices issued from the date of invoice. For reservations which are to be invoiced to the company, Frasers Hospitality must receive a written confirmation from the company via company email or fax on company letterhead indicating the correct accounting person’s contact details and if applicable, cost centre or purchase order details.

Invoices can be paid via bank transfer, credit card, cheque or in cash. Bank details for Frasers Hospitality will be re-confirmed on each invoice issued and will be specific to each property.

6. Cancellation policy
Fraser Suites Kensington
• If a confirmed reservation is cancelled at least 28 days prior to the arrival date, there will be no cancellation charge.
• If the reservation is cancelled between 14 and 28 days prior to arrival, 1 week’s rental will be charged.
• If the reservation is cancelled within 14 days of arrival, 3 weeks’ rent in high season (1 May – 30 September) and 2 weeks’ rent in low season (1 October – 30 April).
Fraser Residence City, Fraser Place Canary Wharf and Fraser Suites Queens Gate
There will be no cancellation charge if a reservation is cancelled at least 48 hours prior to arrival. The following cancellation policy will apply if not honoured:
• 1 night rent for stays of less than 7 nights
• 3 nights rent for stays between 7-27 nights
• 7 nights rent for stays of 28+ nights
• 14 nights rent for stays of 84+ nights

Group bookings and reservations of the penthouse are subject to a different cancellation policy based on the terms and conditions outlined in the reservation confirmation.

7. Extension of stays
Any extension of the stay is subject to availability of the required apartment. Alternatives will be offered whenever possible. A written request should be sent to Central Reservations stating the name of the guest, Frasers Property, new departure date and method of payment for the remaining nights.

Tenancy extension at Fraser Suites Kensington and Fraser Residence Prince of Wales Terrace will be clearly stated in the tenancy agreement.

8. Early departure
Please note that any price change due to early departure will be applied retroactively to the client’s account starting from the initial arrival date. In the event of an early departure, any reduction in the length of stay that complies with prior notices will not be subject to a cancellation fee.

9. No Shows
No Shows will be subject to the aforementioned cancellation period.