Terms and conditions

TERMS & CONDITIONS

TERMS & CONDITIONS

Pay­ment
We accept pay­ments by Cash, Credit or Debit cards and Bank Trans­fer. Please note that pay­ments made by credit card attract a sur­charge, see below “Credit card charges”. For book­ings for the low sea­son we require a credit card to guar­an­tee the reser­va­tion at the time of the book­ing, and the full pre-payment of the rental at Check-in at the prop­erty.  For book­ings for the high sea­son we have a min­i­mum stay pol­icy.  To con­firm the reser­va­tion, we require a one week non-refundable pay­ment at the time of book­ing. We also require full pre-payment of the bal­ance 30 days prior to arrival, oth­er­wise the reser­va­tion and apart­ment will be released.

Book­ings of 30 to 60 nights stay
We require a one week non-refundable deposit at the time of book­ing.  The remain­ing bal­ance is payable on arrival and Check-in.

Book­ings of  60 nights stay and over
We require one week non-refundable deposit at the time of the book­ing, one month rental in advance and one month deposit prior to arrival or at Check-in.  The remain­ing bal­ance can be payable on a monthly basis.

Group book­ings of 2 or more apart­ment units
We require a 30%  non-refundable for each apart­ment unit reserved at the time of the booking.

Book­ings From 8^th July to 18^th September 2016
We require a one week non-refundable deposit at the time of book­ing and  the remain­ing bal­ance 30 days prior to arrival date, oth­er­wise the apart­ment will be released. Please note that for book­ings dur­ing the high sea­son we have a min­i­mum stay pol­icy of four weeks.

Credit Card Charges
Your card will NOT be charged at the time of book­ing, but will be used to guar­an­tee the reser­va­tion. The card will only be charged if you fail to arrive at the apart­ment with­out prior can­cel­la­tion (see Can­cel­la­tion Pol­icy below). The prop­erty reserves the right to pre-authorise credit cards prior to arrival.

Please note that pay­ments made by credit card attract a sur­charge of 3.5% for Amer­i­can Express, 3% for Mas­ter­card, Switch/Maestro, Union Pay and 2% for Visa. Pay­ment with a debit card from a UK Bank will not attract any charges, but all other debit cards will be charged as above.

Cards Accepted
Amer­i­can Express, Mas­ter­card, Switch/Maestro, Visa, Union Pay.

Check-In & Check-Out Times
Check-in time is from 15:00
Check-Out time is by 11:00

Late Check-Out
Late Check-out is sub­ject to avail­abil­ity and extra charges may apply. Please check with Recep­tion on the day of departure.

Can­cel­la­tion Pol­icy
Noti­fi­ca­tion of can­cel­la­tion is required 14 days prior to arrival. For book­ings can­celled less than 14 days prior to arrival you will be liable for the full cost of the stay, unless the apart­ment can be re-let.  Once you have Checked-in you must give 14 days’ notice if a reduc­tion on your stay is required, or the same pol­icy will apply.

Can­cel­la­tion for group book­ings of 2 or more apart­ment units
On group book­ings of 2 or more apart­ment units (or dur­ing the high sea­son) noti­fi­ca­tion of can­cel­la­tion is required 30 days prior to arrival. Once you have Checked-in, you must give 30 days notice if a reduc­tion on your stay is required, or the same pol­icy will apply. *** Please note, one week is non-refundable.

Can­cel­la­tion Pol­icy for book­ings of 30 nights and over
Noti­fi­ca­tion of can­cel­la­tion is required 30 days’ prior to arrival date and sub­ject to re-letting on a short notice. For book­ings can­celled less than 30 days prior to arrival you will be liable for the full cost of the stay unless the apart­ment can be re-let.

Once you have Checked-in you must give 30 days notice if a reduc­tion on your stay is required, or the same pol­icy will apply.  *** Please note, one week is non-refundable.

Can­cel­la­tion Pol­icy for  book­ing from 8^th July to 18^th September 2016
Noti­fi­ca­tion of can­cel­la­tion is required 30 days prior to arrival date and sub­ject to re-letting on a short notice. For book­ings can­celled less than 30 days prior to arrival you will be liable for the full cost of the stay unless the apart­ment can be re-let. *** Please note, one week is non-refundable.

Cancelation Policy for non- refundable reservation

Non- refundable reservations require full payment to be made at the time of booking. No refund will be offered for cancellations, no-shows and early departures.
Changes or amendments to the reservation will be termed as cancellations and no refund will be offered.

Smok­ing
All our prop­er­ties have a no-smoking pol­icy in line with UK leg­is­la­tion. This pol­icy cov­ers the burning/smoking of all sub­stances in our apart­ments, includ­ing incense. The prop­erty reserves the right to charge a penalty for non-compliance.

Secu­rity Deposit
Please note that at Check-in we require a secu­rity deposit to cover any inci­den­tal break­ages or dam­ages that may occur dur­ing the occu­pa­tion. The secu­rity deposit is usu­ally an autho­riza­tion on the guest credit card and this autho­ri­sa­tion will be can­celled fol­low­ing set­tle­ment of any out­stand­ing bal­ance on your bill at Check-out and if no inci­den­tal expenses have been incurred.

An autho­ri­sa­tion is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is auto­mat­i­cally cancelled.

SECURITY DEPOSITS ARE AS FOLLOWS :

QueensGate Court- Studio £300.00  One Bedroom £500.00  Two Bedroom £800.00 Three Bedroom £1000.00

Prop­erty Terms and con­di­tions
A sig­na­ture on the Reg­is­tra­tion Card indi­cates accep­tance of our  Terms and Con­di­tions for the occu­pa­tion of an apart­ment at our prop­erty. Copies are avail­able to view at Recep­tion and in your apart­ment.  Please can we draw your atten­tion to the fol­low­ing addi­tional points:

APARTMENT KEYS MUST BE RETURNED TO RECEPTION ON CHECK OUT (CHARGES MAY APPLY FOR LOST KEYS)
If you have a late flight on the day of depar­ture after Check-out time, please advise Reception.

If you wish to keep your apart­ment until later in the after­noon, the charges are as follows:

From 12:00 to 15:00 — 50% of the daily rate you are pay­ing
After 15:00pm 100% of the daily rate you are paying

NON RESIDENT GUEST VISIT
All VISITORS must report to Recep­tion at the time of the visit. Due to Health and Safety Fire Reg­u­la­tions all NON-RESIDENT guests can­not stay beyond MIDNIGHT.   Only the num­ber of per­sons reg­is­tered at the time of Check–in may occupy the apart­ment. Under no cir­cum­stances is mul­ti­ple occu­pancy allowed. No ani­mals are to be brought into the apart­ment at any time.

TERMINATION OF STAY:
We reserve the right to ter­mi­nate your use and occu­pa­tion of your apart­ment imme­di­ately in the event of:
a. Non-pay­ment of any monies due
b. Over­crowd­ing for any type of or sort of gath­er­ing
c. Unrea­son­able noise or behav­iour (which the man­age­ment reserve the right to deter­mine)
d. Unau­tho­rised par­ties or gath­er­ings in the apartment

PERFUME INCENSE BURNING STICKS. BURNING OILS FRAGRANCE OR DIFFUSERS ARE NOT ALLOWED IN THE APARTMENT
We pro­vide accom­mo­da­tion for pri­vate res­i­den­tial use only and in a rea­son­able man­ner.  We only allow the accom­mo­da­tion to be occu­pied by the num­ber of per­sons con­firmed at the time of book­ing.  Oper­a­tion of any form of busi­ness from the accom­mo­da­tion or use of it for any ille­gal or immoral pur­pose, will require you to vacate the accom­mo­da­tion immediately.  We have a zero tol­er­ance pol­icy towards behav­iour that is abu­sive, threat­en­ing or vio­lent towards our staff, our con­trac­tors or other guests.  If you or any of your party or any­one that you autho­rise to occupy the accom­mo­da­tion behaves in this man­ner, we will termi­nate your right to occupy the accom­mo­da­tion imme­di­ately and we may report the mat­ter to the police.

NON SMOKING PENALTY
We fol­low a no smok­ing pol­icy in all premises and in all the apart­ments.  Smok­ers who ignore this restric­tion can be fined up to £ 500 to cover the cost of an out­side steam clean­ing com­pany to clean the entire apart­ment. Plus any income lost due to the apart­ment becom­ing unavail­able for occu­pa­tion by a new guest booking.

PAYMENT
Pay­ment must be made in full upon Check-In to your apart­ment unless you have made a reservation with a non-refundable rate. We have the right to reserve and keep all or part of the deposit/advance pay­ments in the event of your break­ing this agree­ment by either, depart­ing before the agreed depar­ture date or decid­ing not to take the accom­mo­da­tion agreed by you. Such monies will not be refunded in respect of admin­is­tra­tion and addi­tional man­age­ment cost. Upon any exten­sion of stay, the man­age­ment retains the right to debit your credit card with­out notice. Our can­cel­la­tion pol­icy is 14 days prior to arrival.

EXTENSION OF YOUR STAY
An exten­sion of your stay depends on avail­abil­ity and is at the dis­cre­tion of the management.

-The man­age­ment reserves the right to move you to another apart­ment of at least as good a stan­dard within the build­ing, if nec­es­sary. We will how­ever always attempt to avoid such moves.

-Regard­ing inter­net usage: please be aware that the man­age­ment can­not be held respon­si­ble for any vis­its to unau­tho­rized, restricted or ille­gal sites. The user is liable and enters those sites entirely at their own risk.

-We have the right to charge for dam­age or loss caused by you to the apart­ment or its con­tents.  Com­pen­sa­tion will be demanded to cover the rea­son­able cost of repair or replace­ment, plus any income lost due to the apart­ment —

-becom­ing unfit for occu­pa­tion by new res­i­dents. A charge will be made for lost or dam­aged key/s.

-We wish you to treat your apart­ment as your home, but ask you to respect the rights of other guests to peace­ful enjoy­ment of their apart­ment. Par­ties and loud music are not allowed (which the man­age­ment reserve the right to deter­mine). Fail­ure to com­ply will result in guests being asked to leave immediately.

-We can­not be held respon­si­ble for the ram­i­fi­ca­tions against com­pa­nies or estab­lish­ments rec­om­mended by us, such as: Dry Cleaners/ Cars or Taxi Companies/ Restaurants.

SAFE AT YOUR DISPOSAL IN YOUR APARTMENT
The prop­erty will not be held respon­si­ble for any loss or dam­age to valu­ables left unat­tended in the apartment.

INVENTORY CHECK OUT
When vacat­ing the accom­mo­da­tion, you must leave the accom­mo­da­tion in the same con­di­tion as it was at the begin­ning of your stay, sub­ject to fair wear and tear. Where the accom­mo­da­tion or any item is not left in the con­di­tion required, you must pay us any costs which we incur in clean­ing, repair or replacement.